But I don't know a single person in Pakistan! I said. And even if I did, I never use this phone and have a landline for long distance.
He told me they would not reverse the charges, because there were two calls to the same number. I protested in vain. $50 down the drain! No one I told of the story had ever heard of this happening. Nothing to be done.
Except - cue Wonder Woman music - email my friend Ellen Roseman, champion of the consumer and the little guy. This amazing advocate writes for the "Star" and elsewhere, has two consumer protection websites, gives talks and teaches about wise saving and spending ... and in her spare time, makes individual calls on behalf of distressed consumers. She left a message about the dilemma with someone very high up at Rogers.
Today, I got a call from a nice young man. They will reverse the charges. If it happens again, I'm to contact him immediately. I certainly will. Thank you so much, Ellen - I'm grateful for the return of the money, but even more importantly, for hours of frustration and fury avoided.
Dinner, soon, my place. Indian food.
Thanks again, Ellen. It's wonderful to have a champion out there. I see you in a cape ...
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